Thank you for purchasing our product(s) (or subscribing to our services) at Paul Martinelli.
Refund Policy - Digital Products, Courses and Licenses:
If you are not satisfied with your purchase, you can submit a request to receive store credit. If a request is received on or before 3rd day of purchase you will receive a full refund. If a request is received on or before the 14th day after purchase, you will receive store credit for 100% of the purchase price that can be used toward any digital product located within our store. If the request is received after the 14th day of purchase, you will receive 25% of the purchase price as store credit. If the request is received after the 30th day of purchase, no credit will be issued. Unfortunately, due to immediate access to digital products upon purchase and the necessity to protect intellectual property in such cases, refunds will not be provided. All requests must be submitted by email to Cheryl@PaulMartinelli.net
Multiple payments for the same course: In case you made an extra payment (same course bought multiple times) for the same course, a refund will be issued upon request. There will be a 3.0% transaction cost charged by the credit card processor per transaction. Requests must be received by email at Cheryl@PaulMartinelli.net
Refund Policy - Physical Products:
Refunds: You have 30 days after receiving your item to request a return. If the request is received after the 30th day, no credit will be issued. We do not accept returns or issue refunds on certain types of items (See Exceptions - non-returnable, non-refundable items below).
Returns: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return contact us at Cheryl@PaulMartinelli.net. If your return is accepted we will send you instructions on how and where to send your package. Merchandise sent back to us without first requesting a return will not be accepted, the merchandise will not be returned to you and no refund will be issued. You, the buyer, are responsible for all return shipping charges back to us.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will receive a refund using your original payment method. Please remember it can take 7-14 business days for your bank or credit card company to post the refund to your account. If not approved, we will return the original merchandise to you. You, the buyer, are responsible for all return shipping charges back to you.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions - non-returnable, non-refundable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products) sale items and gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Returns will not be accepted and no refunds will be provided.